Privacy Policy

👤 1. Who We Are

CollegeCall.in is operated by an independent admission counselling service that helps students discover and apply to educational institutions across India. Our portal at srmist.collegecall.in is a dedicated counselling platform for students interested in SRMIST programmes.

We are a third-party service provider — we connect prospective students with admission counsellors who guide them through the application process. We do not represent any college or university officially.

📋 2. Information We Collect

When you submit an enquiry form on our website, we collect the following information:

• Full Name — to address you correctly
• Mobile Number — for our counsellor to contact you
• Email Address — for sending guidance information
• State & City — to assign the right regional counsellor
• Course of Interest — to provide relevant programme information

We also automatically collect standard technical information such as your IP address, browser type and visit timestamp for security and rate-limiting purposes. We do not use cookies for tracking beyond standard session management.

🎯 3. How We Use Your Information

The information you provide is used exclusively for the following purposes:

• To contact you via phone or email with free admission guidance and counselling
• To share relevant information about SRMIST programmes, fees and admission processes
• To connect you with an admission counsellor appropriate to your course interest and location
• To send follow-up information you have requested
• To improve our website and counselling service

🔒 4. How We Protect Your Data

We take reasonable technical and organisational measures to protect your personal information:

• All data is transmitted over HTTPS (SSL/TLS encrypted connections)
• Form submissions use server-side validation and prepared SQL statements to prevent injection attacks
• Access to our database is restricted to authorised personnel only
• We implement rate limiting to prevent automated spam submissions
• We do not store payment information — no financial data is collected on this site

📤 5. Data Sharing

Your information may be shared only in the following circumstances:

• With admission counsellors: Your enquiry details are shared with trained counsellors who will call you back with guidance
• With SRMIST (if you choose to proceed): If you decide to formally apply to SRMIST, relevant details may be shared with the official SRMIST admissions team with your consent
• Legal requirements: If required by applicable law, court order or government authority

We do not share your data with advertisers, data brokers or unrelated third parties.

📱 6. Communication

By submitting your details on our website, you consent to being contacted by our counselling team via:

• Phone call (to the number provided)
• SMS or WhatsApp (to the number provided)
• Email (to the address provided)

You may opt out of communications at any time by contacting us at the details below and requesting that your information be removed from our system.

✏️ 7. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct inaccurate information
• Deletion: Request that we delete your personal data from our records
• Opt-out: Stop receiving communications from us at any time

To exercise any of these rights, please contact us using the details in Section 9.

🍪 8. Cookies & Analytics

Our website uses Google Analytics and Google Ads tracking tags to understand how visitors interact with our site. These tools may use cookies to collect anonymous usage data. This data helps us improve our service and measure the effectiveness of our counselling outreach.

You can opt out of Google Analytics by using the Google Analytics Opt-out Browser Add-on.

🔄 9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last Updated" date at the top of this page will be revised accordingly. Continued use of our website after changes constitutes acceptance of the updated policy.